transcript   Transcript

Outsourcing 2017: ITO, BPO and Cloud

Recorded on: Nov. 9, 2017
Running Time: 11:25:14

Full Transcript:



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Information technology and business process outsourcing has quickly gone from being a new and novel approach to commonplace practice.  Managing a global business today virtually necessitates contracting with outside technology partners to manage various aspects of non-essential and even some core business functions.  As ITO, BPO and cloud solutions reach broad adoption across industries new entrants to the market continue to emerge, offering cheaper and faster alternatives to industry stalwarts. 

A maturing market for technology outsourcing solutions may offer clients the chance to achieve greater efficiencies, but how does that impact current agreements with existing vendors?  As lawyers, how do you design agreements to anticipate this possibility?  How do evolving privacy regulatory regimes influence your contracts?  As a vendor, what client concerns should you anticipate with respect to emerging technology, increased competition and heightened privacy and data security expectations?  What ethical obligations do lawyers on both sides need to keep top of mind throughout the negotiation process? 

These are important questions that attorneys operating in this evolving practice must anticipate, regardless of which side of the transaction they stand behind.  This timely and authoritative program will share practical insights on some of these questions and raise new issues that practitioners in the field should know.  
 
You will learn:

  • Managing global migration to the cloud - NEW
  • Addressing vendor management issues – NEW
  • Digitization of all phases of the sourcing contract - NEW
  • Outsourcing process, Master Services Agreement and renegotiating deals
  • Privacy and data security in outsourcing agreements
  • Understanding pricing and financial structures
  • Stepping into the supplier perspective
  • Spotting ethical issues in outsourcing agreements

Attorneys engaged in designing and negotiating technology agreements and professionals operating in ITO, BPO and cloud services should find this program helpful.

Lecture Topics [Total time 11:25:14]

Segments with an asterisk (*) are available only with the purchase of the entire program.

  • Introduction* [00:03:06]
    John F. Delaney, William A. Tanenbaum
  • Outsourcing - Getting Deals Done in a Rapidly Changing World [01:05:49]
    Brad L. Peterson
  • Outsourcing - The Anatomy of a Master Services Agreement [01:02:24]
    John F. Delaney
  • Digitization Impacts on Sourcing Contracts [01:03:11]
    Lynn Lugo, Gregg I. Goldman, Samuel G. Kramer
  • Privacy and Data Security Issues in Outsourcing [01:00:17]
    Christine E. Lyon
  • Pricing and Financial Structures in Outsourcing [01:00:15]
    Edward J. Hansen
  • Outsourcing Deal Renegotiations [01:02:49]
    John F. Delaney, William A. Tanenbaum, Peter Sanborn, Johanna L. Werbach, Michael J. Cammarota
  • Intellectual Property Issues in Outsourcing [01:01:17]
    Elizabeth Zimmer
  • Case Study: Diligence for Global Migration to the Cloud [00:58:19]
    Peter R. George, David M. Ross
  • Supplier Perspectives: Strategies for Success [01:01:46]
    George Kimball
  • Vendor Management - What's New in Today's Outsourcing [01:07:25]
    William A. Tanenbaum, Jon Lightman
  • Ethics Issues in Negotiating Sourcing Deals [00:58:36]
    Janis M. Meyer

The purchase price of this Web Program includes the following articles from the Course Handbook available online:


  • COMPLETE COURSE HANDBOOK
  • The Outsourcing Process (August 10, 2015)
    Brad L. Peterson
  • Supplier Perspectives: Strategies for Success
    George Kimball
  • PLI Case Study: Global Cloud Migration for the Extended Enterprise
    Adam Aft, Peter R. George, David M. Ross, Dennis Penepacker
  • Cloud Contract Survey 2016 (July 2017)
    Adam Aft, Michael S. Mensik, Peter R. George
  • Materials from Mayer Brown LLP
    Rebecca S. Eisner
  • Privacy and Data Security Issues in Outsourcing
    Christine E. Lyon
  • Pricing and Financial Structures in Outsourcing
    Jon Lightman
  • Intellectual Property and Outsourcing
    Anne K Sutton
  • Materials from Hinshaw & Culbertson LLP
    Janis M. Meyer

Presentation Material


  • Getting Deals Done in a Rapidly Changing World
    Brad L. Peterson
  • Anatomy of a Master Services Agreement
    John F. Delaney
  • 2017 Cloud and Digital Disruptions Survey Results
    Gregg I. Goldman, Samuel G. Kramer, Lynn Lugo
  • Privacy and Data Security Issues in Outsourcing
    Christine E. Lyon
  • Pricing and Financial Structures in Outsourcing
    Edward J. Hansen
  • Intellectual Property Issues in Outsourcing
    Elizabeth Zimmer
  • PLI Case Study Diligence for Global Migration to the Cloud
    Peter R. George, David M. Ross
  • Supplier Perspectives: Strategies for Success
    George Kimball
  • Vendor Management Today, A New Model, and Integrating Data Services
    Jon Lightman, William A. Tanenbaum
  • Ethical Issues in Negotiating Sourcing Deals
    Janis M. Meyer
Co-Chair(s)
John F. Delaney ~ Morrison & Foerster LLP
William A. Tanenbaum ~ Polsinelli
Speaker(s)
Michael J. Cammarota ~ Managing Director - Associate General Counsel, Contracting, North America, Accenture LLP
Peter R. George ~ Baker & McKenzie LLP
Gregg I. Goldman ~ Executive Director - Global Outsourcing Lead IT, Contracting & Shared Services Legal, UBS
Edward J. Hansen ~ Partner, Morgan, Lewis & Bockius LLP
George Kimball ~ Wiggin and Dana LLP
Samuel G. Kramer ~ Baker & McKenzie LLP
Jon Lightman ~ Life Sciences Practice Lead Director, ISG
Lynn Lugo ~ Senior Counsel, Global Technology Transactions, QuintilesIMS
Christine E. Lyon ~ Morrison & Foerster LLP
Janis M. Meyer ~ Hinshaw & Culbertson LLP
Brad L. Peterson ~ Mayer Brown LLP
David M. Ross ~ Assistant General Counsel - IP and Global Technology Unit, MetLife
Peter Sanborn ~ Travelers
Johanna L. Werbach ~ Managing Director, Intellectual Property & Technology Law, Moody's Corporation
Elizabeth Zimmer ~ Partner, Pillsbury Winthrop Shaw Pittman LLP
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