FacultyFaculty/Author Profile
Michael R. Caplan

Michael R. Caplan

Goodwin Procter LLP
Chief Operating Officer
New York, NY, USA


Mr. Caplan, who joined Goodwin in 2014, serves as the firm’s chief operating officer. As COO, he manages the firm's business, financial and administrative operations. He serves on Goodwin's Executive and Management Committees, and focuses on the firm’s growth strategy and execution.

His background includes roles in both corporate and consulting management positions where he has worked with over 30 general counsels in managing data analytics, technology project implementation, law firm relationship management and financial management. In consulting, he focused on managing engagements related to intelligent cost reduction for non-compensation expenses, program management, compliance, risk management and legal spend management. These practice areas focus on building relationships with corporate legal, sourcing and finance departments.

With legal, he focuses on teaching attorneys to use technology solutions to drive optimal return on investment for the business through the use of metrics, reports and trend analysis. Additionally, Mr. Caplan has worked with general counsels, legal CAOs and CIOs to develop reporting metrics and dashboards to focus on key spend areas such as litigation, e-discovery, outside counsel accruals and alternative fee savings. Mr. Caplan also hosts a quarterly legal advisory roundtable where industry executives come to discuss best practices, technology solutions and current issues facing the office of the general counsel.

Prior to joining Goodwin, Mr. Caplan served starting in 2011 as the global chief operating officer of Marsh & McLennan Companies’ Corporate Legal, Risk and Compliance Departments. Mr. Caplan was also the global director of operations for Goldman Sachs’s Legal Department from 2000-2006. In between Goldman Sachs and Marsh & McLennan Companies, Mr. Caplan ran his own legal operations consulting business supporting general counsels and corporate legal departments in the areas of technology, project management, data management and operations.

Mr. Caplan has nearly 10 years of experience in the accounting, financial, investment and consulting businesses and 10 years of corporate legal experience.

Michael R. Caplan is associated with the following items:
Web Segment  Web Segment Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation - Hot Topics for In-House Counsel 2017, Monday, November 20, 2017
CHB Chapters  CHB Chapters Michael R. Caplan, Maureen Naughton, and Christopher Ende, The Rise of the Legal Industry’s Project Management Office, Big Law Business (December 15, 2015) - Hot Topics for In-House Counsel 2017, Monday, November 20, 2017
The Full-Service Client Partnership Model: A Primer for Law Firms, New York Law Journal, May 9, 2016 - Hot Topics for In-House Counsel 2017, Monday, November 20, 2017
Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation (November 17, 2017) (PowerPoint slides) - Hot Topics for In-House Counsel 2017, Monday, November 20, 2017
Six Pillars of Engagement: What You Need to Know About Using AFAs in Litigation - Hot Topics for In-House Counsel 2017, Monday, November 20, 2017
MP3 Audio  MP3 Audio Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation - Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation, Monday, November 20, 2017
Transcripts  Transcripts Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation - Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation, Monday, November 20, 2017
MP4 - Mobile Video Seg  MP4 - Mobile Video Seg Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation - Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation, Monday, November 20, 2017
On-Demand Web Programs  On-Demand Web Programs Hot Topics for In-House Counsel 2017, Friday, November 24, 2017, New York, NY
Live Seminar  Live Seminar Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, New York, NY
Live Webcast  Live Webcast Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, New York, NY
PLI Grpcast-Live Web  PLI Grpcast-Live Web Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, Atlanta, GA
Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, Nashville, TN
Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, Columbus, OH
Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, Cleveland, OH
Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, Indianapolis, IN
Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, New Brunswick , NJ
Hot Topics for In-House Counsel 2018, Wednesday, November 28, 2018, Cincinnati, OH
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