10-Hour Program

See Credit Details Below

Overview

28th Annual Consumer Financial Services Institute

Why You Should Attend  

2023 marks the 28th year of this exceptional program, which, by bringing together speakers with vastly different perspectives, is considered the premier consumer financial services CLE program in the country.

The DOJ, CFPB, FTC, HUD and federal banking agencies continue to implement changes to embrace new priorities, including aggressive and enhanced consumer protection and pursuing racial justice initiatives.  State regulators and attorneys general are actively collaborating with their federal partners to move their agendas, as well as independently pursuing initiatives within their own states and in conjunction with other states.

The volume of private litigation, particularly focused on credit reporting, debt collection, deposit account issues, and data privacy and security also remains high, with evolving changes based on recent jurisprudence, including from the Supreme Court. 

This popular 1.5-day event brings together faculty representing a wide range of perspectives ranging from federal and state regulatory and enforcement agency representatives to experienced defense, in house counsel and consumer advocates who will bring you up to speed on what they are focusing on now and the areas in which the risk of private litigation, including class actions, remains high.  They will focus on how the complex network of federal and state laws applies to the broad range of consumer financial services, including mortgages; auto finance; credit, debit and prepaid cards; student loans; marketplace lending and fintech; payday, auto title and installment lending; and deposit accounts.  Join us and our esteemed faculty for an insightful review of the most current financial services issues.

What You Will Learn

After completing this program, participants will be able to:

  • Understand current priorities at the federal regulatory agencies
  • Hear about regulatory and enforcement initiatives of the state regulators and attorneys general
  • Evaluate evolving state litigation trends on a wide range of topics, including class actions, arbitration and debt collection
  • Hear updates on the impact of the CFPB’s debt collection rules on the regulatory and litigation fronts
  • Hear how the CFPB might use UDAAP laws to supplement the coverage of fair lending statutes
  • Get the latest updates on credit reporting, privacy and data security
  • Examine litigation and regulatory trends involving deposit accounts, retail banking, and alternative loan products

Who Should Attend

All professionals involved in consumer financial services, including lawyers, legal and compliance professionals, bankers, lenders, debt collectors, credit bureaus, consumer advocates and professors, will gain many practical takeaways from this program.

Special Features

  • Earn up to one full hour of Ethics credit exploring the unique professional responsibility challenges practitioners face in the consumer financial services space
  • Lunch will be provided for all in person attendees and faculty on site within each conference facility

Program Level: Overview

Prerequisites: None

Advanced Preparation: None



Lecture Topics [Total time 00:10:15]

Segments with an asterisk (*) are available only with the purchase of the entire program.


  • Opening Remarks* [00:08:05]
    Julia B. Strickland, Christopher J. Willis, Blythe H. Chandler
  • Consumer Advocates Speak: The Issues That Matter to Them in 2023 [01:17:42]
    Malini Mithal, Zoran (Zoki) Tasic, Alisa Tiwari
  • 2023 State Regulatory Actions Update [01:31:15]
    Susan N. Ellis, Laura K. Clinton, Sarah Petrie, Colleen Huschke
  • Arbitration, Class Actions and UDAP 2023 Update [01:17:23]
    Blythe H. Chandler, Anne Reader, Christopher R. Fredrich, Alisa Tiwari
  • Data Security and Privacy Issues in 2023 [01:13:33]
    Jason Barnes, Viola Trebicka, Libby Scott
  • Debt Collection and Credit Reporting 2023 Update [01:12:32]
    John McNamara, Cindy D. Hanson
  • Fair Lending and Discrimination Litigation and Regulatory Update [01:32:53]
    Marta Campos, Brad Blower, Brian P. Larkin, Nicholas Schmidt
  • Electronic Transfer and Deposit Account Litigation Update [01:00:11]
    Sophia Goren Gold, Noah A. Levine, Richard D. McCune
  • Ethical Issues Unique to the 2023 Consumer Space [00:58:41]
    Judith Fox, Sarah Schindler-Williams

The purchase price of this Web Program includes the following articles from the Course Handbook available online:


  • Complete Course Handbook
  • Community Financial Services Association of America, Limited v. Consumer Financial Protection Bureau, 51 F.4th 616 (5th Cir. 2022)
    Linnet Davis-Stermitz
  • Gonzalez v. Google LLC, 2 F.4th 871 (9th Cir. 2021)
    Linnet Davis-Stermitz
  • Morgan v. Sundance, Inc., 142 S.Ct. 1708 (2022)
    Linnet Davis-Stermitz
  • Selected Press Releases, New York State Attorney General
    Jane M. Azia
  • Selected Press Releases, California Department of Financial Protection and Innovation
    Suzanne Martindale
  • California Department of Financial Protection and Innovation, Text of Proposed Changes to Regulations under the Student Loan Servicing Act, California Code of Regulations, Title 10, Chapter 3, Subchapter 15, Student Loan Servicing Act (January 6, 2023)
    Suzanne Martindale
  • California Department of Financial Protection and Innovation, Proposed Regulations, Title 10, Chapter 3, Subchapter 4, Article 5, Consumer Complaints and Inquiries
    Suzanne Martindale
  • Selected Press Releases, Pennsylvania Office of Attorney General
    Nicholas Smyth
  • Stephen J. Newman, Allen H. Denson and Ali Fesharaki, Stroock & Stroock & Lavan LLP, Cases to Watch: Supreme Court Grants Coinbase’s Petition Regarding Arbitration Stays (December 13, 2022)
    Julia B. Strickland
  • Stephen J. Newman and Ali Fesharaki, Stroock & Stroock & Lavan LLP, Cases to Watch: Suski v. Coinbase Presents Important Questions of Arbitration and Crypto Law (October 24, 2022)
    Julia B. Strickland
  • Stephen J. Newman, et al., Stroock & Stroock & Lavan LLP, California Appellate Court Approves Government’s Use of Private Contingent Fee Attorneys to Seek Civil Penalties in Unfair Competition Law Cases (May 4, 2022)
    Julia B. Strickland
  • Stroock & Stroock & Lavan LLP, California’s Unfair Competition Law and Consumers Legal Remedies Act, 2021 Annual Overview (February 2022)
    Julia B. Strickland
  • Quinn Emanuel Urquhart & Sullivan, LLP, A Wave of New Data Privacy Suits Tests Novel Theories (December 8, 2022)
    Viola Trebicka
  • Quinn Emanuel Urquhart & Sullivan, LLP, Private Data Breach Litigation Comes of Age (October 4, 2022)
    Viola Trebicka
  • Quinn Emanuel Urquhart & Sullivan, LLP, The ADPPA May Be Coming: Assessing the Potential New Federal Privacy Regime (August 8, 2022)
    Viola Trebicka
  • Quinn Emanuel Urquhart & Sullivan, LLP, Business Litigation Report (June 2022)
    Viola Trebicka
  • Quinn Emanuel Urquhart & Sullivan, LLP, Business Litigation Report (July 2022)
    Viola Trebicka
  • FTC Update on Privacy & Data Security
    Katherine E. McCarron
  • FCRA Litigation, Regulatory, and Legislative Updates from 2022 and Predictions for the Year Ahead
    Cindy D. Hanson
  • Christopher J. Willis, Lori Sommerfield, Sarah Pruett and Christine Emello, Troutman Pepper Hamilton Sanders LLP, CFS Year in Review—Fair Lending
    Christopher J. Willis
  • Jason Richardson and Jad Edlebi, National Community Reinvestment Coalition, REDLINED: KeyBank Failed Black America Despite Its Commitments to Improve (November 2022)
    Brad Blower
  • National Community Reinvestment Coalition, Statement on Request for Guidance on Implementation of Disparate Impact Rules under ECOA
    Brad Blower
  • Current Trends in Deposit Litigation (January 2023)
    Noah A. Levine,Sophia Goren Gold
  • Regulators Should Encourage Adoption of Fair-Lending Algorithms (July 1, 2022)
    Theodore R. Flo
  • Zest AI, The Path to a Fairer Credit Economy, Special Report: Three Ways AI/ML Can Increase Economic Inclusion in America
    Theodore R. Flo

Presentation Material


  • PowerPoint, Arbitration, Class Actions and UDAP 2023 Update
    Blythe H. Chandler, Christopher R. Fredrich, Anne Reader, Alisa Tiwari
  • Handout, Steptoe & Johnson LLP, California’s Unfair Competition Law and Consumers Legal Remedies Act, 2023 Annual Overview (March 2023)
  • PowerPoint, Data Security and Privacy Issues in 2023
    Jason Barnes, Libby Scott, Viola Trebicka
  • PowerPoint, Electronic Transfer and Deposit Account Litigation Update
    Sophia Goren Gold, Noah A. Levine, Richard D. McCune
  • PowerPoint, Ethical Issues Unique to the 2023 Consumer Space
    Judith Fox, Sarah Schindler-Williams

Why You Should Attend  

2023 marks the 28th year of this exceptional program, which, by bringing together speakers with vastly different perspectives, is considered the premier consumer financial services CLE program in the country.

The DOJ, CFPB, FTC, HUD and federal banking agencies continue to implement changes to embrace new priorities, including aggressive and enhanced consumer protection and pursuing racial justice initiatives.  State regulators and attorneys general are actively collaborating with their federal partners to move their agendas, as well as independently pursuing initiatives within their own states and in conjunction with other states.

The volume of private litigation, particularly focused on credit reporting, debt collection, deposit account issues, and data privacy and security also remains high, with evolving changes based on recent jurisprudence, including from the Supreme Court. 

This popular 1.5-day event brings together faculty representing a wide range of perspectives ranging from federal and state regulatory and enforcement agency representatives to experienced defense, in house counsel and consumer advocates who will bring you up to speed on what they are focusing on now and the areas in which the risk of private litigation, including class actions, remains high.  They will focus on how the complex network of federal and state laws applies to the broad range of consumer financial services, including mortgages; auto finance; credit, debit and prepaid cards; student loans; marketplace lending and fintech; payday, auto title and installment lending; and deposit accounts.  Join us and our esteemed faculty for an insightful review of the most current financial services issues.

What You Will Learn

After completing this program, participants will be able to:

  • Understand current priorities at the federal regulatory agencies
  • Hear about regulatory and enforcement initiatives of the state regulators and attorneys general
  • Evaluate evolving state litigation trends on a wide range of topics, including class actions, arbitration and debt collection
  • Hear updates on the impact of the CFPB’s debt collection rules on the regulatory and litigation fronts
  • Hear how the CFPB might use UDAAP laws to supplement the coverage of fair lending statutes
  • Get the latest updates on credit reporting, privacy and data security
  • Examine litigation and regulatory trends involving deposit accounts, retail banking, and alternative loan products

Who Should Attend

All professionals involved in consumer financial services, including lawyers, legal and compliance professionals, bankers, lenders, debt collectors, credit bureaus, consumer advocates and professors, will gain many practical takeaways from this program.

Special Features

  • Earn up to one full hour of Ethics credit exploring the unique professional responsibility challenges practitioners face in the consumer financial services space
  • Lunch will be provided for all in person attendees and faculty on site within each conference facility

Program Level: Overview

Prerequisites: None

Advanced Preparation: None

Credit Details