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Why You Should Attend
Being an active listener is not an ability we are born with; it is a learned skill that develops over time. Many of us take listening for granted, simply because we can “hear.” Active listening is much more than that. It is a sought-after skill that must be intentionally developed and practiced. It requires intention, focus and effort. It also requires being both mentally and physically present in a conversation. When practiced consistently, the payoff is significant. Paralegals that are active listeners develop deeper trusting relationships with their, colleagues, direct reports, supervising attorneys, clients and teams, leading to enhanced reputations, effective collaboration and higher team morale.
What You Will Learn
Expert faculty will:
- Review the definition, provide examples and discuss the benefits of active listening, and address the pitfalls when it is not practiced properly
- Discuss why and how to use active listening when leading a team, managing up and interacting with others
- Discuss the important role active listening plays in client matter management and how it can impact client services and relationship building
- Offer simple, yet effective active listening techniques to apply immediately to enhance one’s professional life, how one is perceived and elevate reputation. These techniques are also known to enhance one’s personal life and relationships
Who Should Attend
The program is designed for all attorneys interested in improving their listening and communication skills.