Frequently Asked Questions:
I want to place an order but I cannot reach anyone on the 800 number.
If you cannot reach anyone at the following numbers: 800.260.4PLI(4754) or 212.824.5710 you may also fax your order to 800-477-0300 or 212-824-5732. You may also email firstname.lastname@example.org or place your order online as well.
What is the policy on shipping and returns?
PLI generally provides free shipping on all prepaid U.S. ground orders. PLI waives regular shipping and handling fees for all prepaid web orders in the United States, U.S. possessions and Canada. Please allow seven (7) to fourteen (14) business days for delivery. PLI will not ship items to a P.O. box. If you require expedited shipping, please call our customer service department at 800.260.4PLI. PLI does not provide expedited shipping for CD and DVD products. PLI may not be able to cancel your order after we have started the shipping process.
Shipments returned must be in the same condition as when they were sent. Please call us at 800.260.4754 to receive a prepaid shipping label before returning your purchase. For proper credit, you must include a copy of your invoice or packing slip which were sent with your shipment. All returns go to:
Practising Law Institute
1780 Crossroads Dr.
Odenton, MD 21113
Since I have the book on a 30-Day approval what happens if I don't decide to keep the book?
Our book purchases have a 100% Satisfaction Guaranteed. If you’re not satisfied with your purchase for any reason, simply return it within 30 days for a full refund. Shipments returned must be in the same condition as when they were sent. Please see above for details on returns.
Are the updates to treatises free?
If your purchase includes “Upkeep Service,” your purchase will also sign you up for our “Upkeep Service” continuity shipment plan, whereby you will receive future automatic shipments of updates, new editions and supplements to this edition as they become available for a 30-day preview. Updates, new editions and supplements published within 90 days of your purchase will be issued free of charge; all other updates will be subject to an additional charge if kept beyond the 30-day preview period, invoiced at the time of delivery.
What is the Upkeep Service Cancellation Policy?
This service will continue until canceled by you at any time by calling 800.260.4754 (Monday – Friday, 9 a.m. to 6 p.m. Eastern Time), emailing us at email@example.com, or returning any automatic shipment within the 30 day preview period.
Updates sent pursuant to our upkeep service are shipped via United States Postal Service (USPS) and standard shipping charges of $7.50 (and $5 for each additional item) apply.
I’d like to have a book shipped internationally. Can I do so?
Absolutely, however international orders do require prepayment. As such, international customers are never placed on standing order with automatic upkeep, so if you would like future supplements, please contact us so that we may send you an invoice, and ship the product upon receipt of payment.
Please note that the shipping charge for international orders is $90.00.
What is the policy regarding Live Programs as it relates to cancellations and substitutes?
If you wish to cancel a reservation for a live program, cancellations must be received three (3) business days prior to the start of the program in order to receive a complete refund. If PLI fails to receive your cancellation three (3) business days prior to the start of the program, payment is due in full.
If you wish to substitute another individual to attend a live program in your place, you may substitute such individual to attend the program at any time prior to the start of the program.
I have an inquiry about credits. Where can I find credit information for a program?
The credit breakdown for each program can be found in the “Credit Information” box on the program page. For more information on the jurisdiction(s) in which you are licensed, please view our Credit Info page. For information on accreditation, certificates, and reporting of credits, please view our Credit FAQs. For information on our New Jersey Basic CLE Marathon programs, please view our NJ Basic CLE Marathon FAQs. For information on our New York Bridge-the-Gap programs, please view our NY Bridge-the-Gap FAQs
Is my company a Privileged Member?
If you are not sure that your company is a privileged member, please call Membership Services at 212.824.5763 or email firstname.lastname@example.org.
What am I entitled to as a Privileged Member?
Privileged Membership offers attorneys, legal administrators, and paralegals at participating organizations unlimited attendance at more than 200 live PLI programs, all for one flat annual company fee. Privileged Membership's flexibility is suitable for large, medium, and small firms, legal departments, government agencies and for businesses and nonprofit institutions that operate both within the United States and internationally. There is also an Individual Privileged Membership option as well. PLI works with you to structure your Privileged Membership to meet your professional development and financial requirements. Privileged Membership also offers law firms and legal departments a convenient and cost effective way to make high quality CLE available to their lawyers who must satisfy annual state CLE requirements. In addition to its traditional array of substantive law courses, PLI offers law practice management, professional development, ethics, and skills courses that meet specific requirements mandated by the states. Privileged Membership offers substantial discounts on the purchase of PLI Course Handbooks, Treatises and Supplements.
Does my registration include hotel accommodations?
Your registration does not include hotel accommodations. Information on hotel accommodations for each program can be found under the "TRAVEL INFO" tab found with each seminar detail page.
Does PLI offer Closed Captioning in their programs?
Yes, many of our On-Demand Web Programs provide closed captioning. View all On-Demand CLE Programs with Closed Captioning here. After launching a program, please make sure to click the "CC" icon on the bottom right-hand corner of the video screen.
Does PLI have a Scholarship/Financial Hardship Policy?
Yes. Full and partial scholarships are available for judges, judicial law clerks, law professors, law students, attorneys 65 or older, law librarians, attorneys who work for nonprofit organizations, legal services organizations or government agencies, and unemployed attorneys. Scholarship applications must be submitted at least four weeks prior to the Live Seminar, Webcast, or On-demand web program you wish to attend.
What are the system requirements to view an online course?
The following browsers are required and recommended to view PLI’s live and on demand programs.
- Internet Explorer 11 or later
- Google Chrome
Browsers should be set to:
- Allow Browser Cookies
- Allow pop-up windows
- It should be noted that users may have some success using an earlier browser version or an unsupported browser that is not listed above, results may vary and could result in credit not being logged for a program viewed using an unsupported browser.
- PLI recommends Adobe Flash Player (v10 or later) and Adobe Acrobat Reader (v7.x or later) when viewing programs.
How do I know I am logged in?
When you are logged in the picture on our home page will change to a red background. You will also see a circle with your initials in it in the top right hand corner of the screen as well.
How do I test a Webcast before the day of the program?
You can use this media player test link here.
Can I pause a program?
Live programs cannot be paused. For On Demand programs, closing the program page should be the primary method of stopping playback as the program will automatically save your place. Leaving the program paused for longer than a few minutes can cause discrepancies in credit calculation. We recommend using the bookmarks tool for creating notes and marking significant sections that you would like to review.
I received a bill in the mail, can I pay the bill online?
Unfortunately, we do not offer bill payment online. Payments can be made by phone, fax, or mail.
Mail: Practising Law Institute
General Post Office
PO Box 26532
New York, NY 10087-6532
I think I’d make a great speaker, how do I reach out?
Thank you for your interest in speaking for PLI. We are always happy to consider new speakers for our in-person programs and hot topic (audio only) briefings. For best consideration please forward the following information to email@example.com so that we can properly direct your inquiry:
- A copy of your professional biography, including within your bio any relevant speaking experience;
- A list of 3-4 existing PLI programs you might like to speak on (Please note: We will still be able to consider you for other programs, but this will help us guide your information to the appropriate parties);
- A brief description of any geographical limitations on your ability to speak on in-person programs; and
- If, after reviewing our website, you do not see any programs covering the topic(s) you would like to speak on, please send us a brief summary of your new topic idea, along with a description of the proposed audience for that topic.
What is the difference between a Program, a Live Webcast, an On Demand Web Program, etc.?
Our Programs are in-person programs held at a specific location. Our Live Webcasts are simulcasts of our Live Programs. On Demand Web Programs are our Live Webcasts which have been archived (this process typically occurs within 1-2 weeks). Our Co-Sponsored Groupcast Locations are simulcasts of our Live Programs held at specific locations. Our MP3s(audio) and MP4s(video) are downloadable segments. Our On Demand Web Segments are the segments from our larger On Demand Web Programs. Our One Hour Briefings are up-to-date, current one-hour audio only webcasts, which are also archived and available On Demand within 1-2 weeks of airing.
We also offer the opportunity for Privileged Member firms to host Groupcasts at their firm at no additional cost as long as there at least 2 or more people in attendance. For more information, please reach out to firstname.lastname@example.org.
I am with the media! Can I get into a program?
We do offer press passes to our programs. All press requests must be emailed to email@example.com for review.
I’m receiving too much mail! What do I do?
Please contact firstname.lastname@example.org and provide the priority code on the mailing, and we’ll get you removed.
I can no longer attend this program, how can I cancel?
We are sorry you can’t make it to our program. Unfortunately cancellations cannot be made online, however if you call us at 800.260.4754 or email email@example.com, we will be happy to assist you!
Do you have any downloadable access instructions or login instructions I can use?
Absolutely! You can download our access instructions here.
Where can I find RSS feeds of your content?
You can find a directory of our RSS feeds here.