Steven Smith is the Director of Matter Management Services at WilmerHale, an international law firm of 1,000 attorneys with 12 offices in the United States, Europe and Asia. In this role, Mr. Smith guides the development, introduction and continuous improvement of firmwide legal project management services, including a team of 30 certified legal project managers. Focused on delivering rapid business value to both attorneys and clients, Mr. Smith has helped to increase client value and improve firm economics, while remaining consistent with firm culture.
Previously, Mr. Smith guided technology strategy and programs focused on increasing the effectiveness of business insight, collaboration, mobility and talent development at WilmerHale. Initiatives included enterprise solutions for workforce management, talent acquisition, performance management, learning management, document support workflow and human resources information management. In 2013, he was nominated by the International Legal Technology Association as Technology Advocate of the Year for introducing a firm-developed matter staffing solution and practice activity dashboard.
Within the legal community, Mr. Smith contributes actively at conferences and network events. He recently served on the conference committee for the International Legal Technology Association and led the Oracle HCM Cloud Special Interest Group, which focuses on helping law firms and other organizations prepare for HR in the cloud.
Prior to joining WilmerHale, Mr. Smith spent 10 years providing information technology and management consulting services to the Department of Defense. His experience includes holding the position of Global Implementation Deployment Lead for the United States Navy’s Enterprise Resource Planning (ERP) Program, widely recognized as the largest, most complex implementation of SAP R/3 ever attempted in the public sector. As a change management consultant, Mr. Smith advised a senior Navy task force credited with revolutionizing Navy training, career management and personnel development.
Mr. Smith is also a combat veteran with more than 12 years in the United States Army. Among his various assignments, he served as Intelligence Advisor, United States Army Special Forces, Chief of Intelligence Operations, United States Army Special Forces Command, and as a tactical officer and instructor at the United States Military Academy.
Leadership Development and Organizational Effectiveness, with distinction, United States Military Academy
Strategic Leadership, Yale School of Business
MS, Education, Long Island University
BS, Engineering, United States Military Academy