FacultyFaculty/Author Profile
Nancy Merrill

Nancy Merrill

TeleTech Holdings Inc.
Vice President and Chief Counsel, Global Operations
Englewood, CO, USA

Nancy Merrill is the Vice President and Chief Counsel for Global Operations for TeleTech Holdings, Inc. – a Denver, Colorado customer experience company with its roots in Business Process Outsourcing (BPO). Founded in 1982, TeleTech is a leading provider of integrated technology-enabled solutions that provide clients with the insights, tools, and capabilities they need to deliver a simple, more human customer experience.

In her role as Chief Counsel, Nancy oversees all client contracting and other strategic relationships on a worldwide basis, including transactions for TeleTech’s Customer Strategy, Technology, Growth and Management business segments.  In addition to her current responsibilities, she participates in training seminars for new employees and future leaders and is the sponsor of the monthly “Good Risk” Speakers Series, where company employees from all over the globe tune into discussions focused on taking the “right risk” in a variety of topics.  Prior to her current role, Nancy’s responsibilities have also included legal support for TeleTech’s marketing and supply chain as well as its intellectual property portfolio.

Following several years in private practice and prior to joining TeleTech in 1999, Nancy was Senior Legal Counsel with EDS (now part of Hewlett Packard), where she supported complex commercial transactions, regulatory compliance and intellectual property for one of its strategic BPO and IT outsource divisions.  In nearly 19 years of International Outsource specialization, Nancy has personally closed outsourcing transactions on six continents with contract values ranging in excess of $1 billion, working with clients and vendors from the Fortune 50 to the Global 1000.

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