FacultyFaculty/Author Profile
Michael W. Smith

Michael W. Smith

SVP, US Chief Privacy Officer and Digital Compliance
Arlington Heights, IL, USA

Michael W. Smith joined HSBC (then, Household International) in 2001 after having served nine years as an officer in the U. S. Navy. Mike was hired into the General Management Training Program, spending fourteen months learning the Consumer Finance business in various roles and functions. In 2002 Mike became an Operations Manager within (credit card) Retail Services, supporting merchant partners in a technical call center.  In 2004 Mike led the leadership curriculum delivery team as a Training Manager for North America Learning and Development, followed by a Director position with the Internal Communications team in 2005.

Mike joined Security and Fraud Risk – North America (S&FR-NA) in November 2006.

For nearly four years, Mike ran the S&FR-NA Operations Support Center, responsible for various risk, finance and administrative functions supporting the senior S&FR-NA leadership team and their Information Security, Physical Security, Business Continuity and Fraud teams. In September 2010, Mike took charge of the First Party Fraud Prevention team as Director Fraud Operations, leading the team through a site expansion and the implementation of new technology.

In September 2011, Mike took on a short-term assignment leading the Privacy and Business Information Risk Officer (BIRO) Program Management Office (PMO). In addition to leading the transformation of the North America BIRO Program, he defined the governance and structural model for a new U.S. Privacy Office for HSBC. Upon senior executive approval at the end of 2011, Mike began the implementation of the new Privacy Office as Chief Privacy Officer (Acting) until a full time CPO was hired in July 2012.

Mike held the title of Senior Privacy Officer for three years, supporting multiple business lines and cross-business privacy initiatives. He was promoted to US Chief Privacy Officer in June 2015 and added the responsibility for Digital Compliance in December 2016.

Mike holds a Bachelor of Science Degree from the U.S. Naval Academy and a Master of Science Degree from Old Dominion University. Mike is also a Certified Information Privacy Professional (CIPP/US/IT) and a Certified Information Privacy Manager (CIPM).


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