transcript   Transcript

Managing Difficult Clients: Negotiation and Communication Tactics

Recorded on: Feb. 27, 2018
Running Time: 01:03:35

Full Transcript:

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Taken from the One-hour Briefing Recorded February 2018 in New York

Managing Difficult Clients: Negotiation and Communication Tactics [01:03:34]

Who is your most difficult client? Every lawyer has a story. Some difficult clients demand the moon by Friday while others send constant questions that slow you down. Some "overshare" while others hold back critical information. Some change their minds incessantly while others act stubbornly. And then, of course, there are the fee disputes, where you may have to defend your value six minutes at a time. This One-Hour Briefing will provide advice on how to turn conflicts like these into relationship-building moments, helping you grow as an attorney and a leader in your practice. 

Listen to Ben Sachs, a professor at the University of Virginia School of Law and expert in negotiation and communication, as he discusses practical advice for dealing with difficult clients, including: 

  • How to spot and avoid difficult clients in the intake process
  • How to use the psychology of conflicts to break critical logjams
  • How to build clients' trust by owning the problem without giving away the store
  • How to apply advanced negotiation techniques to solve problems creatively

Presentation Material

  • Managing Difficult Clients: Negotiation and Communication Tactics
    Ben Sachs
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