transcript   Transcript

Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation

Recorded on: Nov. 20, 2017
Running Time: 00:54:20

Full Transcript:

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Taken from the Web Program Hot Topics for In-House Counsel 2017 recorded November 2017 in New York.

Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation [00:54:20]

  • The business of law and the practice of law, what that means in a law firm, and how law firms can partner with operations at corporate clients to differentiate service
  • Innovation and Artificial Intelligence:  What corporate departments are doing to invest in decision-making tools and what is the long-term strategy (Same with law firms)
  • The importance of pricing, AFAs and cost efficiency, as well as data used to evaluate law firm selection and categories for specific matter-types
  • Talent, structures and global operations in your organization today.  Where does the legal department sit in the eyes of the C-Suite
  • The shift in clients’ focus from cost pressure several years ago to the predictability of fees today
  • The concept of true partnership between in-house and outside counsel and its impact on staffing, project management and trust 
  • Procurement's role in vendor selection and law firm selection 
  • The importance of shared project management on matter management
  • Pressures at a law firm vs. pressures at a corporate legal department (similarities and differences)
  • Global operations and the rise of the legal COO as law firms have focused on partnering with the corporate legal departments not only on the practice of law, but also on the business of law

Moderator: Michael R. Caplan  
Speakers: Rose Battaglia, Angelina Colombo, Sean P. Haney, Brian A. Kenny, Stephen Scorziello

The purchase price of this Web Program segment includes the following article from the Course Handbook available online:

  • The Full-Service Client Partnership Model: A Primer for Law Firms, New York Law Journal, May 9, 2016
    Michael R. Caplan
  • Michael R. Caplan, Maureen Naughton, and Christopher Ende, The Rise of the Legal Industry’s Project Management Office, Big Law Business (December 15, 2015)
    Michael R. Caplan
  • Six Pillars of Engagement: What You Need to Know About Using AFAs in Litigation
    Michael R. Caplan
  • Legal Operations Panel: The Business of Law and the Practice of Law: Client Service, Differentiation and Innovation (November 17, 2017) (PowerPoint slides)
    Michael R. Caplan
Rose Battaglia ~ Managing Director and Global COO, Legal Department, Deutsche Bank
Michael R. Caplan ~ Chief Operating Officer, Goodwin Procter LLP
Angelina Colombo ~ Chief Operating Officer, Legal, Citizens Financial Group
Sean P. Haney ~ Chief Operating Officer and Head of Legal Strategy & Operations, Global Legal Group, Teva Pharmaceuticals
Brian Kenny ~ Chief Operating Officer, Global Legal Department, The Bank of New York Mellon
Stephen Scorziello ~ Chief Operating Officer, Marsh & McLennan Companies
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