FacultyFaculty/Author Profile
Lauren  Aaronson

Lauren Aaronson

Human Resources Administration
Assistant Deputy Commissioner, Office of Business Process Innovation
New York, NY, USA

Ms. Lauren Aaronson has spent almost 20 years helping to transform New York City’s most complex social services programs.  She is the Assistant Deputy Commissioner for Business Process Innovation at NYC’s Human Resources Administration (HRA), the City’s largest social services agency serving almost 2 million of the City’s residents.   In her current capacity, she has the lead role in coordinating the Agency’s wide-reaching Benefits Re-engineering initiative.   The Re-engineering initiative focuses on improving client service, creating cost efficiencies, and enhancing integrity through the use of modernized technology and simplified business processes and policies.  In its first phase she is focusing on the Supplemental Nutrition Assistance Program and Cash Assistance program.

Prior to her appointment to lead the Benefits Re-engineering program, Lauren served as the Director of Client Solutions at NYC HHS-Connect.  HHS-Connect is the City’s enterprise transformation program focused on using technology to break down information silos and enable data sharing between the City’s eight Health and Human Services agencies.  At HHS-Connect, she implemented a portfolio of complex technology, process, and governance programs that resulted in Agency’s being able to share data and coordinate care in new ways and improved access and service to City residents across benefit programs.  Prior to HHS-Connect, she held various positions at HRA and the Mayor’s Office leading both technology change initiatives and innovative welfare to work programs.

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