FacultyFaculty/Author Profile

James G. White, Ph.D.

Rust Consulting, Inc.
Senior Vice President
Minneapolis, MN, USA


James White consults with clients and oversees class action settlement administration strategies in Rust's antitrust and securities practice areas. White designs and teaches continuing legal education nationwide. In addition, White assists with Rust's overall marketing strategy and has implemented the Net Promoter Score, a customer satisfaction and loyalty metric.

White has more than 15 years of class action settlement administration experience and has worked on high-profile class action cases including Louisiana-Pacific Siding, MCI/Worldcom, Swiss Bank Holocaust, Fresco and Google.

"THE CONSCIETIOUSNESS AND QUALITY OF OUR PEOPLE IS OUR DIFFERENCE."
 
THOUGHT LEADERSHIP
White designs and teaches CLE presentations related to claims administration nationwide.
o Author, Examining Net Promoter Score as an Effective Evaluation Tool for Measuring Customer and Employee Satisfaction, 2008
o Panelist, pli Consumer Financial Services Litigation Institute, April 2008
o Panelist, aci Drug and Medical Device Conference, December 2007
o Panelist, Georgia State Bar Association Spring Meeting, November 2007
o Panelist, aba Conference - The Future of Class Action, October 2007
o Presenter, Illinois State Bar Association Monthly Meeting, October 2005

EDUCATION

  • Ph.D. in business administration, Northcentral University (Arizona)
  • M.B.A., Capella University (Minnesota)
  • B.A. in business administration, Campbell University (North Carolina)
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