Seminar  Interactive Learning Center

Effective Communication with the Legal Services Client 2017

Course Date: Jun. 23, 2017
ACLEA 2015 Award of Outstanding Achievement in Technology 
ACLEA 2015 Award of Outstanding Achievement in Technology.

 
 
Credit is issued upon full completion of the program. Partial credit is not available.

Why you should participate

As states enact new pro bono requirements and ease some restrictions on pro bono representation, it is becoming more important than ever for lawyers to understand the unique challenges posed by pro bono clients. This massive open online course (MOOC) is free to anyone who wants to learn more about how to meet the unique challenges posed by pro bono clients. The course will be held exclusively online from Monday, June 26 through Friday, June 30. Participants are expected to participate each day but may attend each daily segment any time, day or night. This course will teach new attorneys and seasoned professionals how to work effectively and cooperatively with their pro bono client.

What you will learn

You will learn proper techniques for getting to know your pro bono client including:

  • How to identify common problems that clients living in poverty have with access to resources (e.g., transportation, child care, Internet access).
  • How to create an environment where clients living in poverty feel safe enough to communicate fully and honestly with their lawyer.

You will learn how to communicate effectively with your pro bono client by:

  • Implementing strategies for establishing a trusting and productive relationship with a client living in poverty.
  • Recognizing the signs of poor literacy skills, especially reading comprehension, and make the necessary accommodations.
  • Establishing effective lines of communication with clients whose native language is not English.

You will learn how to educate your pro bono client about the legal process by:

  • Preparing clients for meetings and courtroom appearances.
  • Setting expectations for client behavior in court.
  • Preparing clients for how judges and other court personnel may speak to them and treat them.

You will learn how to help your pro bono client make informed choices by:

  • Explaining legal options, the negotiation process, and court proceedings in a manner that is understandable to the client.
  • Developing and documenting authority to ensure that decisions to make, accept, or reject offers are the client’s and are not the result of the attorney imposing his/her will on the client.

Who should participate

All attorneys assisting pro bono clients through representation or in clinical settings, firm pro bono coordinators and partners, corporate law department pro bono managers, law clinic students and faculty, and public interest and non-profit organization attorneys and staff would benefit from attending this program.

General credit information about this format appears below. For credit information specific to this program, please choose your jurisdiction(s) in the Credit Information box on the right-hand side of this page.

PLI’s live and on-demand webcasts are single-user license products intended for an individual registrant only. Credit will be issued only to the individual registered.


U.S. MCLE States

Alabama:  PLI’s on-demand Interactive Learning Center programs qualify as “online” credit. Attorneys are limited to 6 credits of online programs per reporting period.

Alaska:  All PLI products can fulfill Alaska’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Arizona:  PLI’s on-demand Interactive Learning Center programs qualify as “interactive CLE” credit. There is no limit to the number of credits an attorney can earn via interactive CLE programs.

Arkansas:  PLI’s on-demand Interactive Learning Center programs are not approved for Arkansas CLE credit.

California:  PLI’s on-demand Interactive Learning Center programs qualify as “participatory” credit. There is no limit to the number of credits an attorney can earn via participatory programs.

Colorado:  All PLI products can fulfill Colorado’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Connecticut: Effective January 1, 2017, all PLI products can fulfill Connecticut’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Delaware:  PLI’s on-demand Interactive Learning Center programs qualify as “eCLE” credit. Attorneys are limited to 12 credits of eCLE per reporting period, no more than 6 of which may be audio-only.

Florida:  All PLI products can fulfill Florida’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Georgia:  PLI’s on-demand Interactive Learning Center programs qualify as “in-house” credit. Attorneys are limited to 6 in-house credits per reporting period.

Hawaii:  All PLI products can fulfill Hawaii’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Idaho:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 15 credits of self-study per reporting period.

Illinois:  All PLI products can fulfill Illinois' CLE requirements for experienced attorneys. There is no limit to the number of credits an attorney can earn via PLI products.

Indiana:  PLI’s on-demand Interactive Learning Center programs qualify as “distance education” credit. Attorneys are limited to 9 credits of distance education per reporting period.

Iowa:  PLI’s on-demand Interactive Learning Center programs qualify as “unmoderated” credit. Attorneys are limited to 6 credits of unmoderated programs per reporting period.

Kansas:  PLI’s on-demand Interactive Learning Center programs qualify as “prerecorded” credit. Attorneys are limited to 6 credits of prerecorded programs per reporting period.

Kentucky:  PLI’s on-demand Interactive Learning Center programs qualify as “non-live” credit. Attorneys are limited to 6 non-live credits per reporting period.

Louisiana:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 4 credits of self-study per reporting period.

Maine:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 5.5 credits of self-study per reporting period.

Minnesota:  PLI’s on-demand Interactive Learning Center programs qualify as “on-demand” credit. Attorneys are limited to 15 on-demand credits per reporting period.

Mississippi:  PLI’s on-demand Interactive Learning Center programs qualify as “distance learning” credit. Attorneys are limited to 6 credits of distance learning per reporting period.

Missouri:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 6 credits of self-study per reporting period.

Montana:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 5 credits of self-study per reporting period.

Nebraska:  PLI’s on-demand Interactive Learning Center programs qualify as “computer-based learning” credit. Attorneys are limited to 5 credits of computer-based learning per reporting period.

Nevada:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. There is no limit to the number of credits an attorney can earn via self-study programs.

New Hampshire:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 6 credits of self-study per reporting period.

New Jersey:  PLI’s on-demand Interactive Learning Center programs qualify as “alternative verifiable learning formats” credit. Attorneys are limited to 12 credits of alternative verifiable learning formats per reporting period.

New Mexico:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 4 credits of self-study per reporting period.

New York

Experienced Attorneys:  All PLI products can fulfill New York’s CLE requirements for experienced attorneys. There is no limit to the number of credits an attorney can earn via PLI products.

Newly Admitted Attorneys:  PLI’s transitional on-demand Interactive Learning Center programs may be used to fulfill the requirements for New York newly admitted attorneys.

North Carolina:  PLI’s on-demand Interactive Learning Center programs qualify as “online” credit. Attorneys are limited to 6 credits of online programs per reporting period.

North Dakota:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 15 credits of self-study per reporting period.

Ohio:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 12 credits of self-study per reporting period.

Oklahoma:  PLI’s on-demand Interactive Learning Center programs qualify as “online, on-demand” credit. Attorneys are limited to 6 credits of online, on-demand programs per reporting period.

Oregon:  All PLI products can fulfill Oregon’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Pennsylvania:  PLI’s on-demand Interactive Learning Center programs qualify as “distance learning” credit. Attorneys are limited to 6 credits of distance learning per reporting period.

Puerto Rico:  PLI’s on-demand Interactive Learning Center programs qualify as “non-traditional” credit. Attorneys are limited to 8 credits of non-traditional programs per reporting period.

Rhode Island:  PLI’s on-demand Interactive Learning Center programs qualify as “on-demand” credit. Attorneys are limited to 3 on-demand credits per reporting period.

South Carolina:  PLI’s on-demand Interactive Learning Center programs qualify as “alternatively delivered” credit. Attorneys are limited to 6 credits of alternatively delivered programs per reporting period.

Tennessee:  PLI’s on-demand Interactive Learning Center programs qualify as “distance learning” credit. Attorneys are limited to 8 credits of distance learning per reporting period.

Texas:  All PLI products can fulfill Texas’ CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Utah:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 12 credits of self-study per reporting period.

Vermont:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 10 credits of self-study per reporting period.

Virgin Islands:  All PLI products can fulfill the Virgin Islands’ CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Virginia:  PLI’s on-demand Interactive Learning Center programs qualify as “pre-recorded” credit. Attorneys are limited to 8 credits of pre-recorded programs per reporting period.

Washington:  PLI’s on-demand Interactive Learning Center programs qualify as “A/V” credit. Attorneys are limited to 22.5 credits of A/V programs per reporting period.

West Virginia:  PLI’s on-demand Interactive Learning Center programs qualify as “online” credit. Attorneys are limited to 12 credits of online instruction per reporting period.

Wisconsin:  PLI’s on-demand Interactive Learning Center programs qualify as “repeated, on-demand” credit. Attorneys are limited to 15 credits of repeated, on-demand programs per reporting period. No ethics credits can be earned via on-demand programs.

Wyoming:  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Attorneys are limited to 6 credits of self-study per reporting period.

CPD Jurisdictions

British Columbia (CPD-BC):  PLI’s on-demand Interactive Learning Center programs are not eligible for CPD-BC credit unless viewed with at least one other attorney or an articled student. In this case, the credit must be recorded as a “study group.”

Ontario (CPD-ON):  PLI’s on-demand Interactive Learning Center programs qualify as “recorded” credit. If viewed without a colleague, attorneys are limited to 6 credits of recorded programs per year. If viewed with at least one colleague, there is no limit to the number of credits that can be earned via recorded programs.

Quebec (CPD-QC):  PLI’s on-demand Interactive Learning Center programs can fulfill Quebec’s CPD requirements.

Hong Kong (CPD-HK):  PLI’s on-demand Interactive Learning Center programs are not approved for CPD-HK credit.

United Kingdom (CPD-UK):  PLI’s on-demand Interactive Learning Center programs can fulfill the United Kingdom’s CPD requirements.

Australia (CPD-AUS):  PLI’s on-demand Interactive Learning Center programs may fulfill Australia’s CPD requirements. Credit limits for on-demand web programs vary according to jurisdiction. Please refer to your jurisdiction’s CPD information page for specifics.

Other Credit Types

CPE Credit (NASBA):  Select on-demand Interactive Learning Center programs qualify as “QAS Self-Study” credit. Please check the Credit Information box on the right-hand side of this page to verify CPE credit availability.

IRS Continuing Education (IRS-CE):  PLI’s on-demand Interactive Learning Center programs may fulfill IRS-CE requirements. To request IRS-CE credit, please notify PLI at plicredits@pli.edu of your request and include your Preparer Tax Identification Number (PTIN).

Certified Fraud Examiner CPE:  PLI’s on-demand Interactive Learning Center programs may fulfill Certified Fraud Examiner CPE requirements. To request CPE credit or find out which programs offer CPE, please contact PLI at plicredits@pli.edu.

IAPP Continuing Privacy Credit (CPE):  PLI’s on-demand Interactive Learning Center programs may fulfill Privacy CPE credit requirements.

HR Recertification (HRCI):  PLI’s on-demand Interactive Learning Center programs may fulfill HR credit requirements.

SHRM Recertification (SHRM):  PLI’s on-demand Interactive Learning Center programs qualify as "self-paced" credit. SHRM professionals are limited to 30 credits of self-paced programs per recertification period.

Compliance Certification Board (CCB):  PLI’s on-demand Interactive Learning Center programs qualify as “self-study” credit. Candidates are limited to 10 self-study credits per 12-month period, and certification holders are limited to 20 self-study credits per 2-year renewal period.

Certified Anti-Money Laundering Specialists Certification (CAMS):  PLI’s on-demand Interactive Learning Center programs are not approved for CAMS credit.

New York State Social Worker Continuing Education (SW CPE):  PLI’s on-demand Interactive Learning Center programs are not approved for SW CPE credit.

American Bankers Association Professional Certification (ABA):  PLI’s on-demand Interactive Learning Center programs may fulfill ABA credit requirements.

 

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