transcript   Transcript

Crisis Management: The Advanced Course

Recorded on: Nov. 13, 2017
Running Time: 01:02:48

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Taken from the Web Program 49th Annual Institute on Securities Regulation recorded November 2017

Crisis Management: The Advanced Course [01:02:48]

  • Real-world hypotheticals
  • Crisis prevention
  • Advance planning and training
  • Managing the crisis
  • Communicating with internal and external constituencies

Moderator: Stephen M. Cutler
Speakers: Kathryn H. Ruemmler, Theodore V. Wells, Jr., Hon. Mary Jo White, Gerson A. Zweifach

The purchase price of this Web Program segment includes the following article from the Course Handbook available online:

  • Wells Fargo, News Release, Wells Fargo Issues Statement on Agreement Related to Sales Practices (September 8, 2016)
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  • Wells Fargo., Living Our Values, Inside the Stagecoach, Perspective on September 8 Settlement Announcement, A Message from John Stumpf, Chairman and CEO of Wells Fargo & Company (September 8, 2016)
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  • Wells Fargo, News Release, Wells Fargo to Eliminate Product Sales Goals for Retail Bankers (September 13, 2016)
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  • Wells Fargo, News Release, Wells Fargo Chairman and CEO John Stumpf Outlines a Series of New Actions to Strengthen Culture and Rebuild Trust of Customers and Team Members at Senate Banking Committee Hearing (September 20, 2016)
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  • Wells Fargo, News Release, Independent Directors of Wells Fargo Conducting Investigation of Retail Banking Sales Practices and Related Matters (September 27, 2016)
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  • Wells Fargo, News Release, Wells Fargo Chairman and CEO John Stumpf Provides an Update on Actions to Address Wrongful Sales Practices in the Company’s Retail Bank (September 29, 2016)
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  • Wells Fargo, News Release, Wells Fargo Chairman, CEO John Stumpf Retires; Board of Directors Elects Tim Sloan CEO, Director; Appoints Lead Director Stephen Sanger Chairman, Director Elizabeth Duke Vice Chair (October 12, 2016)
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  • Wells Fargo, News Release, Wells Fargo Announces Actions Based on Retail Banking Sales Practices Investigation (February 21, 2017)
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  • Wells Fargo, News Release, Wells Fargo Announces Executive Compensation Actions to Promote Accountability (March 1, 2017)
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  • Wells Fargo, News Release, Wells Fargo Reiterates Commitment to Building a Better Bank with Open Letter to Customers (April 4, 2017)
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  • Wells Fargo, News Release, Wells Fargo Board Releases Findings of Independent Investigation of Retail Banking Sales Practices and Related Matters (April 10, 2017)
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  • Wells Fargo, News Release, Wells Fargo Statement Regarding Board Investigation into the Community Bank’s Retail Sales Practices (April 10, 2017)
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  • Wells Fargo, News Release, Wells Fargo CEO Shares Updates on Company’s Rebuilding Trust Efforts in Companywide Message (August 4, 2017)
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  • Managing Crises in the Social Media Era: Ten Do’s and Don’t’s (August 11, 2017)
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Presentation Material
  • Crisis Management: The Advanced Course
    Stephen M. Cutler, Kathryn H. Ruemmler, Theodore V. Wells Jr., Hon. Mary Jo White, Gerson A. Zweifach
    (s)
    Stephen M Cutler ~ Executive Vice President and Vice Chairman, JPMorgan Chase & Co.
    Kathryn H Ruemmler ~ Latham & Watkins LLP
    Theodore V Wells Jr. ~ Paul, Weiss, Rifkind, Wharton & Garrison LLP
    Mary Jo White ~ Debevoise & Plimpton LLP
    Gerson A Zweifach ~ Senior Executive Vice President and Group General Counsel, 21st Century Fox
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