FacultyFaculty/Author Profile
Chad A. Fentress

Chad A. Fentress

Novare Consulting, LLC
Founder
Santa Clara, CA, USA


Chad Fentress’s vision and impact in ethics and compliance has been well recognized by the ethics and compliance community. He has served as the Chief Ethics & Compliance Officer for Accenture Plc, Nokia Inc., Applied Materials and the Ethics Officer at PayPal.  His responsibilities included developing codes of conduct, conflicts of interest management, enterprise wide training and communication, data privacy compliance, trade compliance, anticorruption and antibribery, competition law, internal investigations, antifraud programs, and labor relations.

Chad has also worked beyond the enterprise to promote ethical conduct including non-governmental organizations such as the World Economic Forum’s Partnering Against Corruption Initiative and made substantial contributions to the UN Global Compact as a member of the Principle 10 Task Force where he wrote significant portions of the UN’s Guidance.

Extensive International Experience: Chad has lived and worked around the world helping multinationals strengthen their ethics programs globally, including long-term assignments in Buenos Aires, Tokyo, Sydney, London and Helsinki. He thrives in new and challenging environments where he can quickly understand the culture, business and model. 

Innovation:  Chad created the “code of conduct 3.0” which replaced a static pdf code with interactive content to engage employee.  His “cyclical training” approach rotates a set of ethics & compliance training courses over a 4-year period -- reducing total annual training time and increasing risk mitigation.  Chad combined a qualitative and quantitative approach to global risk assessments focused, combining employee survey tools that comprehensively examined key ethics and compliance risk areas and qualitative interviews of key employees to pin point compliance risks.  To ensure the cultural relevancy of global programs, he has worked extensively with the leadership of local country subsidiaries to help them identify and mitigate local country risk.   Using regular employee “culture of ethics surveys” he has identified disparities among employee groups in their perception of ethics and worked with management to improve those perceptions and mitigate compliance risk. He created Nokia’s first corporate investigations function.  Under his management, this group identified and recovered millions of Euros from internal fraudsters.  He has also developed and implemented a COSO based Fraud Risk Management program at PayPal.

Chad has served as a faculty member to international symposia dedicated to corporate governance and compliance.  The Ethisphere Institute recognized Chad as one of the top 10 Compliance Officers in 2009 for his work at Accenture.  Chad founded Novare Consulting in 2017 and provides ethics and compliance consulting services to major multinationals.

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