transcript   Transcript

Building and Sustaining Client Relationships in the Digital Age

Recorded on: Sep. 21, 2017
Running Time: 01:03:11

Full Transcript:



If you are a Privileged Member, just log in and start reading now! If you are not a Privileged Member, please click here to learn how unlimited access to PLI programs may be right for you and your firm.

To access the streaming media of this presentation, please purchase the corresponding seminar segment.

Taken from the Web Program Building and Sustaining Client Relationships in the Digital Age recorded September 2017 in New York.

Many recent law school graduates have never lived in an era without instantaneous communications such as email or text messaging. Yet, these methods of communication are performed at a distance without face-to-face or even verbal contact. Lawyers have fewer and fewer live, personal contacts with their clients, to such an extent that many rarely use the phone anymore! The immediate contact provided by emails and texts can expedite transactions and communications with clients we know well. However, live verbal and face-to-face contact helps cement close client relationships. How do we teach new associates to develop the kinds of close and trusting relationships with clients that are vital for ongoing business in this age of immediate, yet impersonal communication?

Lecture Topics  [01:03:11]

Listen to Andrea L. Colby, Esq., Founder & Principal of Pro Se, LLC and long-time Associate Patent Counsel at Johnson & Johnson, as she discusses the top ways of helping new associates learn the basics of developing client relationships. Relevant topics that she will address include:

  • How new associates can learn to prepare for client conversations: face-to-face and over the phone
  • How new associates can present themselves confidently so as to inspire clients’ trust
  • How new associates can learn to think of their clients with empathy: while their client’s matter is only one of twenty work streams for a lawyer, it may be the one most important transaction for the client
  • How to give bad news to a client in a constructive way
  • How to sustain the client relationship over the long term with appropriate ongoing contact

Presentation Material

  • Building Client Relationships In The Digital Age
    Andrea L. Colby
Speaker(s)
Andrea L Colby ~ Pro Se, LLC
Share
Email
Transcript FAQ's
  • How Can I Access Transcripts?
    You must be a Member in good standing.

  • Can I access the Video?
    Yes, you can access the video if you have the Adobe Flash plugin installed. Click on the video camera icon when you mouse over each paragraph. The media will begin playback at that point.

  • Can I get CLE credit for reading the transcript?
    No, CLE credit cannot be earned for reading a transcript. CLE credit is issued only for verified attendance while watching a web program. If seeking credit, please verify the program's eligibility for credit and expiration date in your jurisdiction on the web segment launch page before commencing the program.

  • FOLLOW PLI:
  • twitter
  • LinkedIn
  • GooglePlus
  • RSS

All Contents Copyright © 1996-2017 Practising Law Institute. Continuing Legal Education since 1933.

© 2017 PLI PRACTISING LAW INSTITUTE. All rights reserved. The PLI logo is a service mark of PLI.