On-Demand   On-Demand Web Programs

Troubleshooting Mortgage Servicing Problems: Regulatory Responses and Advocacy Approaches (Free)

Released on: Dec. 30, 2013
Running Time: 03:12:26

Note: Credit for this program has expired in various states. If seeking credit for this course, please verify the credit status in your jurisdiction before commencing.

Some of the biggest loan servicers in California are in the process of selling off large segments of their servicing portfolios.  Servicing transfers can wreak havoc with borrowers’ accounts, particularly if they are in the midst of seeking a loan modification or other assistance.  Other borrowers encounter problems obtaining assistance due to “non-borrower” status after the death of a family member or because of limited English proficiency or disability. This training will provide you with an in-depth look at some of the key loan servicing problems faced by borrowers, including servicing transfers, the difficulties heirs encounter after the death of a borrower and unfair servicing.  Using case studies, practitioners and consumer advocates will provide an overview of the relevant rules and regulations governing these issues and discuss how to identify and address these all-too-prevalent loan servicing abuses in your practice.

Lecture Topics 
[Total time 03:12:26]

Segments with an asterisk (*) are available only with the purchase of the entire program.

  • Program Overview and Introductions* [00:02:06]
    Maeve Elise Brown
  • Servicing Transfers and Inheritance of Encumbered Residential Property [01:09:40]
    Lisa Sitkin, Noah Zinner
  • Fair Servicing Part One [01:00:05]
    Annette Kirkham, Kevin Stein, Maeve Elise Brown, Lisa Sitkin, Noah Zinner
  • Fair Servicing Part Two [01:00:35]
    Annette Kirkham, Maeve Elise Brown, Lisa Sitkin

Presentation Material

  • Loan Servicing Transfers During Loss Mitigation PowerPoint Slides
    Lisa Sitkin, Noah Zinner
  • Loss Mitigation Rights for Non-borrower Homeowners PowerPoint Slides
    Lisa Sitkin, Noah Zinner
  • Making Home Affordable Handbook, Section 1.4 Transfers of Servicing
    Lisa Sitkin
  • Making Home Affordable Handbook, Exhibit D, Form of Assignment and Assumption Agreement
    Lisa Sitkin
  • Making Home Affordable Handbook, Commitment to Purchase Financial Instrument and Servicer Participation Agreement
    Lisa Sitkin
  • Exhibit A to Consent Judgment, United States of America v. Bank of America, United States District Court for the District of Columbia (2012)
    Lisa Sitkin
  • Consumer Financial Protection Bureau Bulletin 2013-01, Mortgage Servicing Transfers, February 11, 2013
    Lisa Sitkin
  • Freddie Mac Bulletin 2013-3, Single-Family Seller/Servicer Guide Bulletin, February 15, 2013
    Lisa Sitkin
  • Consumer Financial Protection Bureau Bulletin 2013-12, Implementation Guidance for Certain Mortgage Servicing Rules, October 15, 2013
    Lisa Sitkin
  • Order, Barbara McGarvey v. JP Morgan Chase Bank, N.A., United States District Court for the Eastern District Court of California (2013)
    Lisa Sitkin
  • Plaintiff’s Memorandum of Points and Authorities in Opposition to JP Morgan Chase Bank, N.A.’s Motion to Dismiss, Barbara McGarvey v. JP Morgan Chase Bank, N.A., United States District Court for the Eastern District Court of California (2013)
    Lisa Sitkin
  • LaSalle Bank Midwest, N.A. a.k.a. Bank of America, N.A. v. Joel Abernathy and Carmen D. Abernathy, State of Michigan Court of Appeals (2012)
    Lisa Sitkin
  • Fair Servicing Part One PowerPoint Slides
    Kevin Stein
  • Letter to Ms. Jennifer J. Johnson, Board of Governors of the Federal Reserve System, Re: Docket No. OP-1388: California Community Groups Comment on HMDA Regulations, September 15, 2010
    Kevin Stein
  • Letter to Mr. Joseph A. Smith and Members of the Monitoring Committee, Office of Mortgage Settlement Oversight, March 27, 2013
    Kevin Stein
  • Wells Fargo Shareholder Resolution
    Kevin Stein
  • Proposal 7: Mortgage Servicing and Foreclosure Related Fair Housing and Fair Lending Reporting
    Kevin Stein
  • Proposal 8: Mortgage Servicing
    Kevin Stein
  • Chasm Between Words and Deeds IX: Bank Violations Hurt Hardest Hit Communities, April 2013
    Kevin Stein
  • Fair Lending and Mortgage Servicing PowerPoint Slides
    Annette Kirkham,Maeve Elise Brown
  • Demand for Jury Trial, David A. Watts and Barbara I. Watts v. JP Morgan Chase Bank, N.A. et al., United States District Court, Northern District of California, San Jose Division (2011)
    Maeve Elise Brown
  • Order Granting Plaintiffs’ Motion for Partial Summary Judgment, David A. Watts and Barbara I. Watts v. JP Morgan Chase Bank, N.A. et al., United States District Court, Northern District of California, San Jose Division (2012)
    Annette Kirkham
  • Emotional Distress Worksheet
    Annette Kirkham
  • Fair Housing Damage Worksheet, Lost Housing Opportunity
    Annette Kirkham
Chairperson(s)
Maeve Elise Brown ~ Executive Director, Housing and Economic Rights Advocates
Speaker(s)
Annette Kirkham ~ Senior Attorney, Fair Housing Law Project, Law Foundation of Silicon Valley
Lisa Sitkin ~ Managing Attorney, Housing and Economic Rights Advocates
Kevin Stein ~ Associate Director, California Reinvestment Coalition
Noah Zinner ~ Senior Attorney, Housing and Economic Rights Advocates
General credit information about this format appears below. For credit information specific to this program, please choose your jurisdiction(s) in the Credit Information box on the right-hand side of this page.

PLI’s live and on-demand webcasts are single-user license products intended for an individual registrant only. Credit will be issued only to the individual registered.


U.S. MCLE States

Alabama:  PLI’s on-demand web programs qualify as “online” credit. Attorneys are limited to 6 credits of online programs per reporting period.

Alaska:  All PLI products can fulfill Alaska’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Arizona:  PLI’s on-demand web programs qualify as “interactive CLE” credit. There is no limit to the number of credits an attorney can earn via interactive CLE programs.

Arkansas:  PLI’s on-demand web programs are not approved for Arkansas CLE credit.

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Colorado:  All PLI products can fulfill Colorado’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Delaware:  PLI’s on-demand web programs qualify as “eCLE” credit. Attorneys are limited to 12 credits of eCLE per reporting period, no more than 6 of which may be audio-only.

Florida:  All PLI products can fulfill Florida’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Georgia:  PLI’s on-demand web programs qualify as “in-house” credit. Attorneys are limited to 6 in-house credits per reporting period.

Hawaii:  All PLI products can fulfill Hawaii’s CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Idaho:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 15 credits of self-study per reporting period.

Illinois:  All PLI products can fulfill Illinois' CLE requirements for experienced attorneys. There is no limit to the number of credits an attorney can earn via PLI products.

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Missouri:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 6 credits of self-study per reporting period.

Montana:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 5 credits of self-study per reporting period.

Nebraska:  PLI’s on-demand web programs qualify as “computer-based learning” credit. Attorneys are limited to 5 credits of computer-based learning per reporting period.

Nevada:  PLI’s on-demand web programs qualify as “self-study” credit. There is no limit to the number of credits an attorney can earn via self-study programs.

New Hampshire:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 6 credits of self-study per reporting period.

New Jersey:  PLI’s on-demand web programs qualify as “alternative verifiable learning formats” credit. Attorneys are limited to 12 credits of alternative verifiable learning formats per reporting period.

New Mexico:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 4 credits of self-study per reporting period.

New York

Experienced Attorneys:  All PLI products can fulfill New York’s CLE requirements for experienced attorneys. There is no limit to the number of credits an attorney can earn via PLI products.

Newly Admitted Attorneys:  PLI’s transitional on-demand web programs can be used to fulfill the requirements for New York newly admitted attorneys. Only professional practice and law practice management credits may be earned via transitional on-demand web programs. Ethics and skills credits may not be earned via on-demand web programs.

North Carolina:  PLI’s on-demand web programs qualify as “online” credit. Attorneys are limited to 6 credits of online programs per reporting period.

North Dakota:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 15 credits of self-study per reporting period.

Ohio:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 12 credits of self-study per reporting period.

Oklahoma:  PLI’s on-demand web programs qualify as “online, on-demand” credit. Attorneys are limited to 6 credits of online, on-demand programs per reporting period.

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Pennsylvania:  PLI’s on-demand web programs qualify as “distance learning” credit. Attorneys are limited to 6 credits of distance learning per reporting period.

Puerto Rico:  PLI’s on-demand web programs qualify as “non-traditional” credit. Attorneys are limited to 8 credits of non-traditional programs per reporting period.

Rhode Island:  PLI’s on-demand web programs qualify as “on-demand” credit. Attorneys are limited to 3 on-demand credits per reporting period.

South Carolina:  PLI’s on-demand web programs qualify as “alternatively delivered” credit. Attorneys are limited to 6 credits of alternatively delivered programs per reporting period.

Tennessee:  PLI’s on-demand web programs qualify as “distance learning” credit. Attorneys are limited to 8 credits of distance learning per reporting period.

Texas:  All PLI products can fulfill Texas’ CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Utah:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 12 credits of self-study per reporting period.

Vermont:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 10 credits of self-study per reporting period.

Virgin Islands:  All PLI products can fulfill the Virgin Islands’ CLE requirements. There is no limit to the number of credits an attorney can earn via PLI products.

Virginia:  PLI’s on-demand web programs qualify as “pre-recorded” credit. Attorneys are limited to 8 credits of pre-recorded programs per reporting period.

Washington:  PLI’s on-demand web programs qualify as “A/V” credit. Attorneys are limited to 22.5 credits of A/V programs per reporting period.

West Virginia:  PLI’s on-demand web programs qualify as “online” credit. Attorneys are limited to 12 credits of online instruction per reporting period.

Wisconsin:  PLI’s on-demand web programs qualify as “repeated, on-demand” credit. Attorneys are limited to 10 credits of repeated, on-demand programs per reporting period. No ethics credits can be earned via on-demand web programs.

Wyoming:  PLI’s on-demand web programs qualify as “self-study” credit. Attorneys are limited to 6 credits of self-study per reporting period.


CPD Jurisdictions

British Columbia (CPD-BC):  PLI’s on-demand web programs are not eligible for CPD-BC credit unless viewed with at least one other attorney or an articled student. In this case, the credit must be recorded as a “study group.”

Ontario (CPD-ON):  PLI’s on-demand web programs qualify as “recorded” credit. If viewed without a colleague, attorneys are limited to 6 credits of recorded programs per year. If viewed with at least one colleague, there is no limit to the number of credits that can be earned via recorded programs.

Quebec (CPD-QC):  PLI’s on-demand web programs can fulfill Quebec’s CPD requirements.

Hong Kong (CPD-HK):  PLI’s on-demand web programs are not approved for CPD-HK credit.

United Kingdom (CPD-UK):  PLI’s on-demand web programs can fulfill the United Kingdom’s CPD requirements.


Other Credit Types

CPE Credit (NASBA):  Select on-demand web programs qualify as “QAS Self-Study” credit. Please check the Credit Information box on the right-hand side of this page to verify CPE credit availability.

IRS Continuing Education (IRS-CE):  PLI’s on-demand web programs may fulfill IRS-CE requirements. To request IRS-CE credit, please notify PLI at cleadministrator@pli.edu of your request and include your Preparer Tax Identification Number (PTIN).

Certified Fraud Examiner CPE:  PLI’s on-demand web programs may fulfill Certified Fraud Examiner CPE requirements. To request CPE credit or find out which programs offer CPE, please contact PLI at cleadministrator@pli.edu.

IAPP Continuing Privacy Credit (CPE):  PLI’s on-demand web programs may fulfill Privacy CPE credit requirements.

HR Recertification (HRCI):  PLI’s on-demand web programs may fulfill HR credit requirements.

Compliance Certification Board (CCB):  PLI’s on-demand web programs qualify as “self-study” credit. Candidates are limited to 10 self-study credits per 12-month period, and certification holders are limited to 20 self-study credits per 2-year renewal period.

IIEI Recertification:  PLI’s on-demand web programs may qualify for the Continuing Education Units (CEUs) necessary to fulfill the Certified U.S. Export Compliance Officer® (CUSECO) continuing education requirements.

 

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