On-Demand   On-Demand Web Programs

New Developments in Residential Loan Servicing: State, Federal and Programmatic Laws, Regulations and Standards (Free)

Released on: May. 20, 2013
Running Time: 03:12:12

Running Time Segment Title Faculty Format
[01:01:21] Using the New Rules of the Road to Combat Loan Servicing Abuses James F Zahradka ~ Supervising Attorney, Law Foundation of Silicon Valley
Elizabeth S Letcher ~ Director of Litigation, Housing and Economic Rights Advocates
On-Demand MP3 MP4
The rules of the road for residential mortgage servicing have changed significantly since the crash in 2008. Since then, a wide variety of agencies, including Congress, federal banking regulators, state attorneys general and the California legislature, have all sought to improve loan servicers’ practices, particularly in connection with the loss mitigation process. The result is a series of overlapping rules, laws and regulations –  from the Dodd-Frank amendments to the Real Estate Settlement Procedures Act to the National Mortgage Settlement to the new California Homeowner’s Bill of Rights – that can be difficult to navigate. View this training for an in-depth look at what’s new and what’s different, including an update on recent rulemaking by the Consumer Financial Protection Bureau. Practitioners will review significant developments and discuss how to identify and address loan servicing abuses.

Lecture Topics 
[Total time 03:12:12]

Segments with an asterisk (*) are available only with the purchase of the entire program.

  • Program Overview and Introductions* [00:03:39]
    Maeve Elise Brown
  • Loss Mitigation [01:22:49]
    Lisa Sitkin, James Zahradka
  • The New CFPB Loan Servicing Rules [00:44:22]
    Lisa Sitkin, James Zahradka
  • Using the New Rules of the Road to Combat Loan Servicing Abuses [01:01:22]
    James Zahradka, Elizabeth S. Letcher

Presentation Material

  • Loss Mitigation (Power Point Slides)
    Lisa Sitkin, James Zahradka
  • Exhibit I – Bank of America/Countrywide Settlement Agreement
    Lisa Sitkin
  • Loss Mitigation and Loan Servicing Online Resources
    Lisa Sitkin
  • The New CFPB Loan Servicing Rules (Power Point Slides)
    Lisa Sitkin, James Zahradka
  • Consumer Financial Protection Bureau Summary of the Final Mortgage Servicing Rules
    Lisa Sitkin
  • Using the New Rules of the Road to Combat Servicing Abuses (Power Point Slides)
    Lisa Sitkin, James Zahradka, Elizabeth S. Letcher
  • Using New Claims and Remedies Fact Patterns
    Elizabeth S. Letcher
  • Scott Call Jolley v. Chase Home Finance, LLC, et al., 213 Cal.App.4th 872 (2013)
    Elizabeth S. Letcher
Maeve Elise Brown ~ Executive Director, Housing and Economic Rights Advocates
Elizabeth S. Letcher ~ Director of Litigation, Housing and Economic Rights Advocates
Lisa Sitkin ~ Managing Attorney, Housing and Economic Rights Advocates
James Zahradka ~ Supervising Attorney, Law Foundation of Silicon Valley

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Iowa, Mississippi, Oklahoma, and Wisconsin DO NOT approve Audio Only On-Demand Web Programs.

Please Note: The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. PLI programs may qualify for credit based on the requirements outlined in the MCLE Regulations and Ariz. R. Sup. Ct. Rule 45.

*PLI will apply for credit upon request. Louisiana and New Hampshire: PLI will apply for credit upon request for audio-only on-demand web programs.

1Alabama: Approval of all web based programs is limited to a maximum of 6.0 credits.


2Iowa:  The approval is for one year from recorded date. Does not approve of Audio-only On-Demand Webcasts.

3Missouri:  On-demand web programs are restricted to six hours of self-study credit per year.  Self-study may not be used to satisfy the ethics requirements.  Self-study can not be used for carryover credit.


4New Hamphsire:  The approval is for three years from recorded date.

5New Mexico:  On-Demand web programs are restricted to 4.0 self-study credits per year. 

6New York:  Newly admitted attorneys may not take non-traditional course formats such as on-demand Web Programs or live Webcasts for CLE credit. Newly admitted attorneys not practicing law in the United States, however, may earn 12 transitional credits in non-traditional formats. 

7North Carolina:  A maximum of 4 credits per reporting period may be earned by participating in on-demand web programs. 

8Ohio:  To confirm that the web program has been approved, please refer to the list of Ohio’s Approved Self Study Activities at http://www.sconet.state.oh.us.  Online programs are considered self-study.  Ohio attorneys have a 6 credit self-study limit per compliance period.  The Ohio CLE Board states that attorneys must have a 100% success rate in clicking on timestamps to receive ANY CLE credit for an online program.

9Oklahoma:  Up to 6 credits may be earned each year through computer-based or technology-based legal education programs.

10Pennsylvania:  PA attorneys may only receive a maximum of four (4) hours of distance learning credit per compliance period. All distance learning programs must be a minimum of 1 full hour.

11Rhode Island:  Audio Only On-Demand Web Programs are not approved for credit.  On-Demand Web Programs must have an audio and video component.

12Tennessee:  The approval is for the calendar year in which the live program was presented.

13Virginia: All distance learning courses are to be done in an educational setting, free from distractions.

14Wisconsin: Ethics credit is not allowed.  The ethics portion of the program will be approved for general credit.  There is a 10 credit limit for on-demand web programs during every 2-year reporting period.  Does not approve of Audio-only On-Demand Webcasts.

Running time and CLE credit hours are not necessarily the same. Please be aware that many states do not permit credit for luncheon and keynote speakers.

If you have already received credit for attending some or the entire program, please be aware that state administrators do not permit you to accrue additional credit for repeat viewing even if an additional credit certificate is subsequently issued.

Note that some states limit the number of credit hours attorneys may claim for online CLE activities, and state rules vary with regard to whether online CLE activities qualify for participatory or self-study credits. For more information, call Customer Service (800) 260-4PLI (4754) or e-mail info@pli.edu.

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